Welcome to DonkeyOil.pk. These Warranty Terms & Conditions (“Warranty Policy”) explain the warranty coverage, eligibility, claim process, and limitations applicable to products purchased through our website.

By purchasing a product from DonkeyOil.pk, you acknowledge and agree to the terms outlined below.

1. Warranty Coverage

DonkeyOil.pk provides warranty coverage only for products that are specifically advertised as being covered by a warranty.

The warranty covers manufacturing defects and faults that occur during normal and intended use of the product within the applicable warranty period.

Warranty coverage may vary from product to product. The warranty period and applicable terms will be mentioned on the respective product page, invoice, warranty card, or other accompanying documentation.

2. Warranty Period

The warranty period starts from the date of purchase mentioned on the original invoice/order record.

Unless otherwise stated on the product page or warranty card:

• Warranty is valid only for the period specified for that particular product.
• Warranty cannot be extended due to replacement or repair unless specifically stated by DonkeyOil.pk or the manufacturer.
• If a product is replaced under warranty, the remaining warranty period of the original product will normally continue to apply.

3. What Is Covered

Subject to the applicable product warranty, coverage may include:

• Manufacturing defects
• Functional defects caused by defective materials or workmanship
• Product failure occurring under normal usage conditions
• Defects specifically covered by the manufacturer's warranty

The exact warranty coverage may differ depending on the product, brand, and manufacturer.

4. What Is Not Covered

Warranty does not normally cover damage or defects resulting from:

• Accidental damage
• Physical damage, breakage, cracks, dents, or scratches
• Water or liquid damage unless specifically covered
• Improper installation or installation by an unauthorized person
• Misuse, abuse, negligence, or abnormal use
• Unauthorized repairs, modifications, or alterations
• Damage caused by voltage fluctuations, electrical surges, or incompatible power sources
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage caused by natural disasters, fire, lightning, or other external events
• Damage caused by failure to follow the manufacturer's instructions
• Missing, damaged, or altered serial numbers, IMEI numbers, security labels, or warranty seals
• Consumable items or accessories unless specifically covered
• Products purchased from unauthorized sellers or sources

5. Warranty Claim Requirements

To submit a warranty claim, the customer may be required to provide:

1. Original order number or invoice
2. Customer name and contact information
3. Product details
4. Description of the reported issue
5. Photos or videos demonstrating the problem, where applicable
6. Warranty card, serial number, IMEI number, or other identifying information, where applicable

DonkeyOil.pk may request additional information if required to assess the claim.

6. Warranty Claim Process

Customers should contact DonkeyOil.pk through the official customer support channels to initiate a warranty claim.

After receiving the claim, DonkeyOil.pk may assess the product and determine whether the reported issue falls within the applicable warranty coverage.

Depending on the product and warranty terms, the product may be:

• Repaired;
• Replaced with the same or an equivalent product; or
• Handled according to the manufacturer's applicable warranty procedure.

The final resolution will depend on the nature of the defect, product availability, and applicable manufacturer or supplier warranty terms.

7. Inspection and Verification

All warranty claims are subject to inspection and verification.

Submitting a warranty claim does not automatically mean that the claim will be approved.

If inspection determines that the issue is outside the scope of warranty coverage, DonkeyOil.pk may reject the claim or, where available, offer a paid repair/service option.

Any applicable inspection, repair, shipping, or service charges will be communicated to the customer where relevant.

8. Manufacturer Warranty

For products carrying a manufacturer's warranty, warranty service may be provided directly by the manufacturer, authorized service center, distributor, or supplier.

In such cases, DonkeyOil.pk may assist the customer in facilitating the warranty process, but the final technical determination may be made by the manufacturer or authorized service center.

9. Warranty Shipping

Where applicable, the customer may be responsible for safely sending the product to the designated service location.

Shipping responsibilities and charges may vary depending on the product and warranty case.

Customers should not send products without first obtaining instructions or authorization from DonkeyOil.pk.

10. Product Condition During Warranty Claim

Customers are responsible for ensuring that the product is properly packaged when sending it for warranty inspection or service.

DonkeyOil.pk will not be responsible for damage caused by inadequate packaging during customer-arranged transportation.

Customers should remove personal data, accounts, passwords, SIM cards, memory cards, and other personal belongings before submitting a device for service, where applicable.

11. Data and Personal Information

For electronic devices, customers are responsible for backing up their personal data before submitting a product for repair or replacement.

DonkeyOil.pk and/or the relevant service provider will not be responsible for loss, alteration, or deletion of personal data during the warranty or repair process.

12. Warranty Void Conditions

Warranty may become void if:

• The product has been opened or repaired by an unauthorized person.
• Warranty labels, seals, serial numbers, or identification markings have been removed or altered.
• The product has been modified without authorization.
• The product has been used contrary to manufacturer instructions.
• The product has been intentionally damaged.
• The product has been used for an application for which it was not designed.

13. Replacement Products

If a replacement is approved but the exact same product is unavailable, DonkeyOil.pk may, subject to applicable warranty terms, provide an equivalent or comparable replacement.

Any difference in product specifications, model, availability, or price will be handled according to the applicable warranty and replacement policy.

14. Refunds

Warranty claims do not automatically qualify for a refund.

Where repair or replacement is reasonably available, DonkeyOil.pk may prioritize repair or replacement.

A refund may only be provided where required under applicable law, the product's specific warranty terms, or DonkeyOil.pk's applicable refund/return policy.

15. Warranty Does Not Cover Change of Mind

Warranty is provided for defects covered by the applicable warranty terms. It does not cover customer dissatisfaction, change of mind, incorrect selection, or a preference for another product.

Such matters may be subject to DonkeyOil.pk's separate Return & Refund Policy.

16. Warranty Transfer

Unless otherwise stated, warranty coverage is applicable to the original purchaser and may not be transferable to another person.

17. Third-Party Products and Brands

Some products sold through DonkeyOil.pk may be covered directly by their respective manufacturers, distributors, or authorized service centers.

In such cases, the manufacturer's warranty terms may apply in addition to, or instead of, the terms stated on this page.

18. Policy Changes

DonkeyOil.pk reserves the right to update, modify, or amend these Warranty Terms & Conditions at any time.

Any updated version will be published on this page with the revised effective date.

19. Contact Us

For warranty claims or questions regarding warranty coverage, please contact DonkeyOil.pk through our official customer support channels.

Website: DonkeyOil.pk
Customer Support: [+92 300 0965660]
Email: [info@donkeyoil.pk]
Business Address: [Bahria Town Islamabad]